I have dual fuel with EDF, and right now I have a massive problem with them which is spiralling out of control because of the sheer and utter incompetence of this company.
It all began after Xmas this year, when I received a huge bill for around £700, even though I had been making regular payments by direct debit. I cancelled the DD because the bill stated that they were going to be taking out the full amount....money I did not owe them and which I did not have in my bank account anyway!
I phoned up EDF who assured me it was an error and my account was in credit. So I thought no more of that and carried on making regular payments via online banking (I did not reinstate the DD, and I'm glad I didn't now.
Forward on to April and I received another massive bill - queried it again, get told its an error blah blah blah. Thinking back, I should have asked them to put it in writing.
So....when I got another massive bill for around £800 in July - and again with none of my payments being taken into account, I had enough and decided to go to the Citizen's Advice Bureau, and that's when things took a turn for the worse. Fair play to the CAB, they are being marvellous, but there is only so much they can do as they are manned by volunteers and have limited opening hours.
The advisor from CAB phoned EDF on my behalf and requested a full statement on my account, taking into consideration meter readings and payments made. He also pointed out a number of discrepancies in the meter readings, and EDF actually asked me to read my meter every day for a week and send them the readings, which I did.
But....instead of sending me a statement as requested by CAB, the blundering idiots at EDF sent me a 'bill' for the past year for around £1,700 plus a load of incorrect meter readings and none of my payments included - of which I have proof via bank statements. Chap at CAB advises me it's time to make a formal complaint. That was 2 weeks ago.
On Monday I had a call from a company calling themselves Grosvenor Services calling on behalf of EDF about my debt of £1,700. I was absolutely fuming and told the woman that I did not owe this money and I was seeking advice from CAB about this disputed amount. Said extremely rude woman did not appear to listen to a word I said because she kept insisting it was a live debt and I needed to make a payment.....I had to put the phone down in despair.
This evening, I see someone park a black car outside my house and walk up my drive. A hand written envelope with my name and address gets shoved in my letterbox. It's from Grosvenor Services.....threatening to cut off my gas and electric and get a warrant so that they can gain access to my property and recover the money!!!!!!!
I am really really fed up of this whole thing. A few weeks ago I suffered a major breakdown and ended up having an emergency psychiatrist appointment. It has even got to the point where I have contemplated suicide a few times (and the thought has fleetingly crossed my mind today). The fuckwits at EDF are well aware that I am registered disabled because of mental health issues. But I can't let them do this to me or my family. That's the only thought that keeps me going because I'm getting sick and tired of this fight.
Oh well, it's time to start the legal action ball rolling....
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